Are you selling some products and you have too many customers? Don't you have time to respond quickly to your customers or don't want to waste time with junk messages? That's not problem. Take advantage of Talkwai's unique Artificial Intelligence algorithm and our flawless plug-in to respond to your customers 24/7 automatically from your Wordpress sites very easily. Share information about your products and do more. Add welcome messages and define the words you want. Prepare questions, create surveys, gather information, generate reports and see data. It all depends on your imagination!
wappBot plugin has so many unique features. Please go to our codecanyon product page to see all features.
Simple as that.
Don't worry, this steps very easy and takes less than 2 minutes.
That's all. If you need help with the installation, feel free to send a message.
Check out Talkwai documentation page: https://www.talkwai.com/hub/developers
If the images are too small, right click to open the picture in a new tab.
wappBot, runs together with Talkwai. Without Talkwai, wappBot cannot be used. Talkwai is responsible for your chat bot's task of Artificial intelligence. Talkwai is required to run wappBot and it is the AI behind wappBot that makes the magic happen. You train your AI with Talkwai; prepare surveys, questions or reports and collect information. Messages sent from your users are sent to Talkwai through API and Talkwai responds to the question with the most accurate way possible thanks to highly advanced AI. wappBot takes this message and delivers it to your user.
Talkwai is always free to use for small business and quite easy to use. You can use Talkwai for a lifetime, with a API limit of 10 query per minute, which means that you can answer 10 questions from your users every single minute. If you own a larger enterprise, you may take a look at other plans of Talkwai and select the one that suits you the best.
That's all we have to say about Talkwai. If you need more information, please visit the company's website.
To begin with, Let's create your first project on Talkwai:
After the project is created, you will see the secret keys of Client API and Developer API on the screen. These keys are necessary for wappBot to communicate with Talkwai. In the next step, we will ask you to copy these keys and paste them into your wappBot Configuration page.
Now, you may begin training your AI. For this, click 'Instruct' from the left side menu.
This is the section where you can add logic and instructions into your AI. You can set up the way you wish to answer your user's messages from here. Before you start, let's look at how this feature is explained on the Talkwai's documentation page so that you can grasp the logic about the way it works. Afterwards, we will briefly explain it to you as well too.
FROM TALKWAI DOCS PAGE:
This is where we can add logic to your ai. Every instruction is responsible for a job. Some to detect user inputs and response, some to create more complex logic to improve user engagement. These instructions, reset the end user's speech transformation. For each project, you define many instructions where your combined instructions can make a full conversation.
Default instructions: When you create a project, two default instructions will be create for you.
Default Welcome Instructions: These instructions, it matches when the end user starts talking with your representative. This training should return a response that allows the end user to know what your project is doing or what they can say to start talking.
Default Uncertainty Instructions: These instructions, it matches when the end user cannot match the expression to another target.
Create a new instruction and then educate it:
Create a new instruction:
P.S.: in many cases, it is recommended to enter at least 10 training phrases for reliable instruction matching.
My name is Talkwai!
END DOCUMENTATION OF TALKWAI
We have told you that this short sample is taken from Talkwai's documentation page before.
Now, to sum up all in a shorter way:
Now, let's run a scenario where a potential customer ask questions:
Client: Hello, do you know banana is yellow?
Your Bot: I don't know what that means.
Now, should the message written by the user be exactly the same with the instruction you set in your training phrases? No! When you enter an instruction such as 'Tomato is red' in the training phrases section; Even if your user doesn't write exactly the same sentence, Talkwai AI will understand what your user means and give the correct answer..
Client: Hey bro, it does not matter whether the tomato is small or large, it is always red.
Your Bot: Yes you're right, tomato is red!
Usage of Questions:
We've explained how the instructions work, now it's question's turn. In this stage, we will talk about how Talkwai operates with questions. We have already explained in detail in the next step how wappBot handles the questions. So you can quickly go over the text here and proceed with the next stage without wasting too much time here.
To do this, click 'Q & Answers' in the left side menu and then click 'Questions'. Here, you can determine the type of questions you will ask your users.
We've done a quick role play in the 'wappBot Usage' section about ordering a pizza.
These were the questions:
You may add your desired questions from this section as well. The order of rank is written next to questions. Please do not forget the fact that the first question will start being asked from 1.
We've given a lot more training in the next stage.
We believe you have a strong sense of understanding of everything now, let's move to the wappBot Usage.
If you've come all the way to this stage, you may want to learn a little more about system features and configurations.
To get started, open the wappBot plugin page:
You can see the button that will allow you to connect to the Whatsapp servers in the first row. Before the first installation, this button is disabled and the color is gray. (Fill the form first for Connect to whatsapp.)
To click the button, its color need to be green, you must first perform the necessary configurations to be able to do this. We'll refer back to this stage later, let's proceed with the next stages for now.
Purchase Code: You need to enter codecanyon purchase code in this field. After the purchase is complete, codecanyon will give you this code. It must be a valid code, because before we send your requests to whatsapp, we will check the verification of your licence.
Client Key: Its the Client Key that is needed for you to link up with Talkwai.
Developer Secret: Its the Developer Secret Key that is needed for you to link up with Talkwai.
In the Talkwai Usage section, we've mentioned where Client key and Developer secret key are located.
That's all in terms of the configuration settings they are essential for system to work. Any other settings are optional.
Only send welcome messages: If you activate this option, the system will record those whom it sent message to before and if the person was previously registered, it will not send messages again. In summary, with this option enabled, the system will send a message only (1) once. It is a feature made for customers who only wishes to send welcome messages to their customers and then manually reply without the chatbot.
A brief example:
As you can see, the system will not send any message again after the first one is sent and will leave the job to you.
Delete message after replied: Allows messages to be deleted once they are answered. It is a permanent action and deleted messages cannot be retrieved.
Use Questions and get Data: After a user sends you a message, you can ask questions, create surveys, and gather information before you start chatting. It can be about anything. For example, you have a pizza shop and want to take orders or just want to get to know the user better. Any who, we talked about how questions were added during the Talkwai usage.
Now let's talk a bit about how it works.
Let's say you want to get to know your user better:
Client: Hi sir, I have a question.
Your Bot: Hello, we want to get to know you better before we start talking. What is your name?
Client: My name is Aleina.
Your Bot: I'm glad Aleina, how old are you?
Client: I am 25 years old.
Your Bot: Where do you live?
Client: I'm live in Turkey.
Your Bot: Sounds good! Thank you very much for sharing some information about you with us. How can I help you?
Or you have a pizza store and want to receive an order:
Client: Hey! I want 3 pizzas.
Your Bot: Hello sir, of course! What size should the pizza be? Please choose one: Small, medium, large.
Client: Large please!
Your Bot: What pizza do you want?
Client: I want a vegetarian pizza and it must have plenty of mushrooms in it.
Your Bot: Finally, what is your address?
Client: 2932 Horseshoe Lane xxxxxxx
Your Bot: We have received your order! If we cannot deliver it to you within half an hour, we will give you this pizza for free :)
It all comes to your imagination. You can prepare these questions based on your needs. Once an Q/A function is used, answers will be collected in the Talkwai panel. You can see all the info here and change or use it at will.
One message after the last question: When you ask all your questions, it allows you to send the last message to start chatting.
For example, enter "You answered all questions, type anything to start the chat." to this field then save. In this case, thinking that you have a total of 2 questions, your chat will be as follows:
Bot [Question 1]: What is your name?
Bot [Question 2]: How old are you?
Client: I'm 34 years old.
Bot: You answered all questions, type anything to start the chat.
As you can see, you have sent a message to inform your customers after the questions are over. This is just an example, you can use it for many different purposes.
Blacklist: If you don't want to send a message to a certain person or a group, you can use this area to prevent your chat bot from talking with them. You need to enter the name of the person that is registered in your phone, not the phone number. If it is not registered on your phone, then you should write the exact text you see in whatsapp with the spaces.
For example, there are 6 individuals that you want to put them on the Blacklist. 4 registered and 2 not registered in your phone like this:
+55 66 92247-1234
+90 551 031 12 34
You need to add them to the Blacklist like this:
Mark Zuckerberg,Elon Musk,Eminem,Fazil Akbulut,+55 66 92247-1234,+90 551 031 12 34
You need to enter the name that is registered in your phone exactly the same or pure number; put comma between them and never use space after each comma.
Speed: We put your account into a sleep mode for a very brief time every time a message is sent. This option sets the time of sleep mode. (We said sleep mode but don't let that confuse you, we are talking about seconds here.)
Status: Section where you can activate or deactivate the chatbot system.
This concludes everything about settings and configs. When you click 'Save changes' button after these procedures, you can see that the button that allows you to connect to whatsapp servers, which we mentioned before, will turn from grey to green.
Connecting to WhatsApp:
That's all. Congratulations!
wappBot can send text, image, contact and vCard messages. So how are these types used?
All types are used in the "responses" section of Talkwai. There are some parameters you just need to set.
Image: To send an image, you must enter the external link. Please make sure the file types are allowed. (.png, .jpg, .jpeg, .gif)
Define image link with this way:
Contact / vCard: To send a contact or vCard, first make sure that the contact is registered on your phone. Then enter the person's fully registered name on your phone.
For example, if the vCard or contact you want to send is registered as Elon Musk on your phone; the parameter must look like this:
Emoji Usage: Many emoji have become unusable with the API update by Talkwai. As far as we know, 2 emoji can be used. If you need more emojis, you can try using these emojis on Talkwai by searching "html emoji" on the internet. We will make an effort in the near future for more emoji.
How to connect with another number: